Section 1, Topic 1
In Progress

The 7 Interventions: 1-3

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Within 4 hours
Effective communication with patients, carers, families & clinicians.


Notify patient advocate, care co-ordinator, care manager, acute liaison nurse to help liaison with investigating departments.
The rationale for this intervention is that notifying the person's advocate, care co-ordinator or care manager can help liaison with investigating departments and speed up investigations, diagnosis and treatment - this is good practice.
This familiar support will also help the person with learning disabilities to settle into the new environment, understand what is happening and reduce their anxiety.


Notify next of kin and/or primary carer of the admision.
Notifying the person's next of kin and/or primary carer is good practice which should be routine. This approach will ensure that key carers are aware of the admission and are able to support the person and to provide valuable information that will support both the person, the clinical process and to make informed decisions.
Involving families and carers increases opportunities for hospital staff to exchange information, provide emotional support and to check that their explanations about procedures, medication and changes in condition or treatment are fully understood by the patient and carers. This may also assist with decision making if the individual lacks capacity to make decisions associated with treatment and if a 'best interests' decision is required.


Request Health Profile (formally referred to as Health Passport or Traffic Light Assessment) for the patient.
Using this tool ensures that key information to inform and improve communication, diagnosis and treatment can travel with the person to different departments around the hospital.
Every healthcare professional in contact with the patient can access it and use the information it contains to inform their practice. The hospital passport can improve communication and care between professionals and between healthcare staff and the person. It can reduce risk and improve the quality of the individual's experience of general hospital services. Also there should be liaison with those who are named as significant contacts on the assessment regarding the patients hospital stay.