Speak directly to the patient using their preferred name, using signing if appropriate.

Think about the different ways people communicate

Ask the patient’s permission to talk to their family & carers if this is appropriate

Use short sentences and break the information down into chunks

Use everyday words and avoid jargon

Give the patient TIME to process your questions and TIME to reply

Encourage them to “show you” as well as “tell you” what they think or feel

Use Easy read documents

Where possible, make eye contact with the patient – this may involve crouching down if they are in a wheelchair

Never assume that someone understands you if they nod, agree with you or smile…rephrase what you said to check their understanding